Fix Windows Phone 8 Connection to Outlook

Office 365 is a frequently accessed application by professional users. They want this app to be in association with their email address, to receive, edit, and send office files with convenience. Users of Office 365 are constantly protesting against their inability to synchronize their Outlook account with this application. On doing so, the connectivity problem gets to your feet with the following error code and error message.

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Error Code: 80072EFD We’re having a problem connecting to

The error usually occurs, when you switch from other devices with same operating system or the devices with different operating systems.

Fixing Error Code 80072EFD on Windows 8 PhoneIn response to this issue, certain fixes have been proposed at different discussion forums. Unfortunately, these recommendations were not found helpful by most of the whiners. The only remedy found was to restart the phone, but the gratification was just for a while. The content you are reading, targets core issue behind the scenario and a simple tweak to fix it.

Way out

Find a way out of this issue through the following procedure

  • Open up to the Outlook Web App (
  • Tap on the Options and choose See All Options
  • In the list of all options, go for Phone, and then Mobile Phones
  • View the existing mobile device and remove it from the Mobile Phone list
  • Remove Office 365 account from the phone, subsequently
  • Re-add Office365 account after a while
  • From Start, go to the App list and select Settings
  • In the list of settings, choose Email + accounts
  • Access add an account and then Outlook
  • Enter email and password carefully and Sign in. Your email account should now be set up
  • If it does not, displaying the message We couldn’t find your settings, tap Advance button
  • On the next screen, fill up full Email address, Password, and Username fields
  • For Domain field, enter the host name of your email (e.g.
  • For Server field, go to Options of Outlook Web App and then See All Options. Tap Account and then My Account. Select Settings for POP, IMAP, and SMTP access. Find out your server name under External Setting and Internal Setting, and put it into the Server field of Advanced settings.
  • Now select Show all settings and check the box next to Server requires encrypted (SSL) connection
  • Tap Sign in and it must be good to go now
  • On being asked to enforce policies or set a password by Exchange ActiveSync, select OK

Be efficient in managing your office tasks through your Windows Phone 8 by coordinating the work files with email address.

Related Article:

Resolve Error Code 8000ffff on Your Windows Phone

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